NISO Fall Assessment Training Series, Session One, Partnering with Black students to learn about their library and campus experiences, 9.18.20

Description

Research indicates that students from underrepresented minority groups experience unique challenges in a university setting. A team of Duke University Libraries staff interested in understanding the Black student experience conducted an environmental scan to learn about existing campus services for this population. They recruited Black graduate students to moderate Photovoice sessions and discussion groups with Black undergraduate and graduate students. The team analyzed discussion group transcripts and Black students’ responses to the library’s biennial user survey and developed recommendations for improvements based on findings. This mixed methods study revealed challenges Black students face and provided context for their experiences. Findings were shared with campus stakeholders and library donors interested in improving services for Black students. This presentation describes the research team’s methodology and ways they have used study findings to improve library services and access for Black students at Duke University.